Refund policy

You can demand a refund within 14 days as long as the product is unused and in perfect condition. All items are eligible for a return within 14 business days. Items must be unused/unwashed, with the original packaging and hang-tags attached. A copy of your receipt or proof of purchase must also be included with the return. If for some reason your purchase did not have any tags attached, please contact us immediately at s@scintillalimited.com.

Process for Returns

If for some reason you wish to return your purchase, please email s@scintillalimited.com, with the subject line “Return request - Your name - Order number”.


Return requests must be emailed within 7 days upon receiving your purchase.

In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return.

The return process will be completed if the merchandise is returned to Scintilla within 14 days from the date you sent your return request email.

If a return request or returned merchandise falls outside of the 7 and 14 day timeframe, we unfortunately will not be able to accept the return.

Please send your returned item(s) in one shipment to:

Scintilla
Skipholt 25
Reykjavík 105
Iceland

Once your return has been received by our location in Reykjavík, you will be refunded the amount paid on your credit card, less original shipping costs.

Please note, you are responsible for all shipping and customs charges associated with returning an order.